Privacy Policy | Jili Casino

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and which services are available. We may collect information that a player provides directly, information generated through use of the website, and information received from service providers or other lawful sources. We do not intend to collect more personal information than is reasonably necessary for the relevant purpose.

Account and identification information

When you register or use an account, we may handle details such as your name, date of birth, residential information, username, password, contact details and account preferences. We may also handle information supplied during identity or age checks. This can include verification documents and information used to confirm that an account belongs to the person using it. Some information may be required before an account can be opened, maintained or used.

Payment and transaction information

We may record information about deposits, withdrawals, wagers, winnings, bonuses where applicable, account balances and other transactions. Payment providers may process payment details on our behalf. We may receive confirmation or limited payment information needed to identify and reconcile a transaction, but payment details may also be handled directly by the relevant provider under its own privacy terms.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This may include an IP address, browser type, operating system, device identifiers, general location information, language settings, pages viewed, links selected, session details and information about how the website performs. We may also record account activity and other information needed to maintain security, investigate unusual behaviour and improve the service.

Communications and support information

If you contact support, we may retain the content of your messages, information used to identify your account, records of our responses and any documents or details you choose to provide. This helps us respond to questions, resolve account issues and keep a suitable record of requests.

How we use information

Personal information may be used for the purposes connected with providing and administering the website and its services. The exact use depends on the information involved and the circumstances in which it was collected.

Creating, verifying, managing and maintaining a player account.
Processing deposits, withdrawals and other account transactions.
Confirming age, identity and eligibility where checks are required.
Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
Detecting, preventing and investigating suspicious, unauthorised or unlawful activity.
Providing customer support, handling complaints and responding to requests.
Sending service messages about accounts, transactions, security, changes or important website information.
Sending marketing communications where permitted and where the relevant consent or other lawful basis is available.
Operating, maintaining, testing and improving the website, systems and user experience.
Understanding general usage trends, performance and technical problems.
Meeting legal, regulatory, tax, accounting, dispute-resolution and other compliance obligations.
Protecting the rights, safety, property and security of players, the website and relevant service providers.

Where information is used for marketing, you may have the option to withdraw consent or opt out. Withdrawing marketing consent will not usually affect essential service messages, such as notices about transactions, account security or changes that must be brought to your attention. We may also use aggregated or de-identified information for analysis and reporting. Information that no longer reasonably identifies an individual may be used for broader business and service purposes.

Legal grounds and reasonable expectations

Depending on the circumstances, information may be handled because it is needed to provide a requested service, to take steps before providing that service, to meet a legal obligation, to protect the website and its users, or for another legitimate operational purpose. Where consent is required, we will seek it in an appropriate way. A player may be unable to use some features if information that is necessary for account administration, verification, security or legal compliance is not provided.

Sharing, security and retention

We may share personal information with service providers that help operate the website and support its functions. These providers may include payment processors, identity and verification services, technology and hosting providers, customer support tools, fraud and security services, analytics providers and professional advisers. They should receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect players or the website, investigate suspected fraud or unlawful activity, respond to a valid legal request, resolve a dispute, enforce applicable terms, or meet a legal or compliance obligation. If the business or part of its operations is reorganised, transferred or combined with another service, relevant information may be disclosed as part of that process, subject to applicable requirements.

Security measures

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures can include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No online transmission or storage system can be guaranteed to be completely secure. Players should keep login details confidential, use suitable device security and contact support promptly if they suspect unauthorised account activity.

Storage and retention

Information may be stored by us or by service providers working on our behalf, including providers that operate in another location. Where information is handled outside Australia, appropriate steps may be taken to support its secure and lawful handling. We retain information for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute resolution and business records.

Closing an account does not always result in immediate deletion of every record. Some information must be kept for a period required by law or for other legitimate compliance, security, accounting or dispute-related purposes. When information is no longer required, it may be deleted, anonymised or securely disposed of in line with applicable procedures.

Cookies and your privacy rights

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions working, support security, understand website usage and improve performance. Some cookies may be necessary for core features, while others may help with analytics, functionality or communications. Cookies may be placed by the website or by service providers supporting particular features.

Most browsers allow you to view, block, delete or limit cookies through their settings. If you disable certain cookies, some website functions may not work as intended. Browser controls may also affect stored preferences and sign-in sessions. You can review your browser's privacy or cookie settings for instructions relevant to your device.

How to exercise your data rights

Subject to applicable requirements and reasonable verification, you may ask to access personal information held about you, request correction of information that is inaccurate or incomplete, request deletion of your data, or withdraw consent to marketing. You may also ask questions about how your information is handled or raise a concern about a privacy matter.

To make a privacy or data request, contact support@jili-casino.click. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, particularly where a request could affect account security or disclose information to the wrong person.

We will consider requests in accordance with applicable privacy requirements. In some circumstances, access, correction or deletion may be limited, delayed or refused where information must be retained, where fulfilling the request would adversely affect another person's rights, or where an exception applies. If deletion is not possible, we will explain this in general terms where appropriate. Withdrawing marketing consent will not invalidate processing already carried out before the withdrawal and will not remove information that must be retained for legal, security or operational reasons.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, with the revised date or other notice where appropriate. Players should review the policy periodically. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by law.

If you have a privacy question, want to exercise your data rights, or believe your personal information has not been handled appropriately, please contact support@jili-casino.click. We encourage players to raise concerns so they can be reviewed and addressed as fairly and promptly as possible.